Your Appointment: FAQs

How do I request an appointment?
To request an appointment online at Parkway Endoscopy Center, click here and fill out the form. You may also call us at (877) 217-8505. We are open Monday-Friday, from 7:00 a.m. to 4:30 p.m.

How do I cancel a procedure or follow up on results?
To cancel your procedure, follow up on results and for any urgent after hours concerns, call your physician’s office. Parkway Endoscopy Center will be glad to answer any other calls at (877) 217-8505 during business hours. Our fax number is (760) 735-6296. 

Who do I contact about insurance, billing and financial questions?
Feel free to contact our Billing Department between 8:30 a.m. and 4 p.m. by calling (760) 735-6290 ext. 103.

Why are the arrival and procedure times “approximate”?
Your procedure and arrival time are approximate due to various reasons. Generally, times are adjusted to accommodate unforeseen events such as, physician schedule changes, emergencies and equipment availability.

What do I need to bring the day of my procedure?

  • Any change of address, phone or email updates.
  • Your insurance card(s).
  • The contact information for your referring physician.
  • A current list of all medications and dosages.
  • A current list of any vitamins, herbs or supplements you’re currently taking.
  • A list of any known allergies.
  • If you’re younger than 18, you must have a parent or guardian accompany you to sign your paperwork.

Note: If you possess an Advanced Directive for Health Care, please let us know. We don’t need a copy, but we need to note where it is kept (at home, with a family member, etc.).

How long with the procedure take?
Your pre-op stay will be approximately 30 minutes. Both the procedure and recover should take about 30 minutes each, depending on your particular procedure and your response to the sedation. In all, you should plan to be at the center for 1.5 to 2 hours.

Why is a driver necessary?
A responsible driver with a valid driver’s license must be available to drive you home if you have received sedation medication that will impair your ability to drive for 24 hours. Your driver should stay at our facility during the procedure. If you do not have a driver, we will have to reschedule the procedure for a time when you can have an available driver. For your safety, we cannot release you alone to a taxi service. A driver is not required if you do not plan to use sedation.

What if I don’t speak English?
Please bring an interpreter with you.

What should I wear the day of the procedure?
We recommend you wear comfortable, loose clothing. Please leave all belts, jewelry and valuables at home.

How should I prep for my procedure?
All colonoscopy patients must prep the day before their procedure. For more information, click here or contact your physician’s office.