Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

90%
91%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Dr. Zakko has taken good care of both my husband & me. Give him an A++. Dr. Zakko. "

"Dr. Zakko made me feel quite confident before my procedure. I was calmed by his warm smile & caring attitude. He remembered me from seven years ago w/my first procedure."

"Nurses were super sweet! I appreciated the bedside manner, and their consideration!"



"All good! Staff very professional and doctor and anesthesiologist were great. No problem what so ever afterwards at all. Thank you. "

"The experience was a very positive one. I felt the staff - in the front office & behind the scenes in the preparing & executing the procedure - were all wonderful, very professional & extremely helpful."

"My concerns coming in for the first time with Dr. Feldman were addressed and it was the best possible experience."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.